Cloud Support Specialist

1 week ago


Singapore OCBC Bank Full time

The Oracle Fusion Cloud Applications Support Analyst will be a key member of the IT team, responsible for ensuring the availability and support of Oracle Fusion Cloud applications. These applications include cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets. As an expert analyst, the successful candidate will collaborate with various teams, including tech infrastructure, application services, solutioning, project teams, and business users of the bank.

Key Responsibilities

  1. Provide successful application support for Oracle Fusion Cloud Application implementation, roll-out, and system support from a technical perspective.
  2. Manage all OIC integrations, VBCS, PCS, and App Composer deployed across HCM and Finance modules.
  3. Support and manage all existing Custom solutions/processes built on PaaS.
  4. Have in-depth knowledge of WSDL, REST, and soap APIs across all Fusion modules.
  5. The individual will work on BI Reports, OTBI reports, Dashboards, and write data extraction queries using SQL.
  6. Knowledge in Application Tools like FBDI, ADFDI, HDL, and HSDL.
  7. The scope includes both technology and business transformation across the domains of Financial Management.
  8. The position involves day-to-day collaboration with core Team members and working closely with each of the functional Business Owners/functional support managers.
  9. Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross-functional, and deploy them upon business confirmation.
  10. Work with Oracle support team for application bugs/enhancements.
  11. Adhere and support existing ITIL service management processes, such as change management, incident management, and problem management.
  12. Embrace and adhere to support service level agreements agreed with the end user community.
  13. Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities.


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