Command Centre Operations Specialist
1 day ago
Percept Solutions PTE. LTD. is seeking a skilled Command Centre Operator to join our team. As a key member of our operations team, you will be responsible for monitoring systems, applications, and network infrastructure events on a 24x7x365 basis.
Key Responsibilities:- Monitor and respond to system, application, and network events using monitoring tools.
- Provide first call resolution by troubleshooting and resolving hardware and software issues, and responding to user support requests.
- Conduct Level 1 analysis of incidents based on Standard Operating Procedures (SOP) and escalate to Level 2 support where necessary.
- Perform daily operational activities, ensuring tasks are completed as per the daily checklist.
- Monitor, track, and update change management activities, as well as routine operational activities.
- Ensure smooth handover of outstanding activities and tasks to incoming shift teams by documenting and communicating all relevant information.
- ITIL IT Service Management
- At least two (2) years of experience as a command centre operator with 12-hour shift rotation.
- A minimum of three (3) years of IT experience with hands-on expertise in either MS Windows or Unix platforms.
- At least two (2) years of Incident Management experience.
- ITIL V3 Foundation Certification.
- 12-hour rotating shifts (8 AM – 8 PM / 8 PM – 8 AM), 24x7x365 operations.
Percept Solutions PTE. LTD. is a dynamic company undergoing a growth phase. We are looking for talented individuals to join our team. If you have the skills and experience required for this role, please submit your application.
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