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Command Centre Officer

2 months ago

Singapore P-PARKING INTERNATIONAL PTE LTD Full time
Roles & Responsibilities

MAIN DUTIES AND RESPONSIBILITIES:

  • Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
  • Record all feedback and incidents reported to Command Centre onto the Daily Report.
  • Check and monitor the smooth running of all automated car parks.
  • Escalate abnormalities and system error detected to Operations/Technical Team.
  • Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
  • Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
  • Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
  • Prepare and submit CC Daily Report and HDB Feedback Report daily.

REQUIREMENTS:

  • Candidate must possess at least Secondary School/"O" Level, Professional Certificate/NITEC
  • Required language(s): English
  • Preferably Non-Executive specialized in Customer Service or equivalent.
  • Willing to work on Weekends, Public Holidays and on rotating shifts.

Tell employers what skills you have

Microsoft Excel
Customer Experience
Systems Thinking
Data Center
Interpersonal Skills
Customer Care
Customer Experience Design
Customer Service
Scheduling
Customer Service Experience