Operational Support Specialist

1 day ago


Singapore STAG MATCH LEARNING CENTRE PRIVATE LIMITED Full time
Job Description

**Job Title:** Operational Support Specialist

**Company:** STAG MATCH LEARNING CENTRE PRIVATE LIMITED

**Job Summary:** We are seeking an experienced Operational Support Specialist to join our team. The successful candidate will provide administrative support to our operations team, ensuring the smooth day-to-day running of our business.

Key Responsibilities:
  • Provide overall support for operations and general office administration through a variety of tasks related to organization and communication.
  • Plan and ensure Standard Operating Procedures (SOPs) are in place and followed by all staff.
  • Coordinate with trainers and stakeholders to ensure seamless delivery of our services.
  • Provide training and support to new staff members.
  • Offer customer service to clients and provide simple IT support to trainees and stakeholders.
  • Plan and organize regular business reviews and meetings with senior management.
  • Assist in the preparation of monthly reports and updates.
  • Develop and maintain a filing system and provide support in project research work.
  • Coordinate with clients and learners to ensure their needs are met.
  • Able to follow up on claims and collect fees.
  • Able to travel to branches as required.
  • Able to coordinate and manage staff scheduling.
  • Able to ensure day-to-day smooth operation of the business.
  • Perform book-keeping tasks.
Requirements:
  • Minimum GCE A Level/Diploma in any discipline.
  • Prior operations and office administration experience preferred.
  • Prior WSQ claim and operation experience preferred.
  • Good communication skills and excellent command of English.
  • Proficient in Microsoft Office.
  • Proactive and positive mentality, creative with excellent presentation, communication, negotiation, and interpersonal skills.
  • Able to work independently and as a team player.
  • Able to lead the team and have good initiative.


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