Command Center Operator
1 day ago
Key Responsibilities:
- Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
- Coordinating assignments and tasks, both locally and regionally, to optimize workflow
- Attendance monitoring
- Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
- Management of Command Center data
- Monitoring and responding to emails internally and externally with clients and vendors etc
- Management of Operations inventory
- Monitoring and recording of permanent and ad-hoc assignments
- Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
- Perform health checks
Key Requirements:
- At least 1 year in - call centre / command centre / customer service
- Min O levels or equivalent
- PLRD licensed (Minimum SSO)
- Able to work in a team
- Able to write and speak English
Working Hours - 24 work days / 8 hours shifts
Tell employers what skills you have
Security Risk
Microsoft Excel
Security
Customer Experience
Business Continuity
Systems Thinking
Data Center
Data Security
security work
Customer Service
Customer Service Experience
Agile Development
Call Center
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