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IT Data Center Operations Specialist
2 months ago
We are seeking a highly skilled IT Data Center Operator to join our team at MyCareersFuture. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our data center services.
Key Responsibilities- Monitor and Manage Data Center Services: Ensure the availability and performance of our data center services, including system, network, and facilities management.
- Perform Computer Operations: Manage accounts, tapes, and other computer-related tasks to ensure efficient data center operations.
- Incident Management and Escalation: Respond to and resolve incidents in a timely manner, escalating issues to facilities and system/network teams as needed.
- Service Desk Operations Management: Oversee the management of our service desk operations, ensuring that all issues are resolved efficiently and effectively.
- System Alert Monitoring and Escalation: Monitor system alerts and perform necessary escalations to ensure prompt resolution of issues.
- Liaison with Landlord/Vendor: Collaborate with our landlord and vendors to resolve issues related to utilities, building services, and facilities.
- Disaster Recovery Planning and Execution: Assist in planning and executing disaster recovery activities to ensure business continuity.
- Process Review and Improvement: Review and improve procedures, processes, and service levels to ensure efficient service delivery and operations.
- Documentation and Reporting: Maintain accurate IT documentation and prepare monthly reports to ensure transparency and accountability.