Executive, Learning and Development

4 weeks ago


Singapur, Singapore Far East Organization Full time

Job Summary

We are seeking a highly motivated and passionate individual to join our team as a Learning and Service Excellence Specialist. The successful candidate will be responsible for supporting the end-to-end conduct of Quarterly Service & Brand Standard Audits across all FEH properties.

Key Responsibilities

  • Collate, generate and analyze reports to identify work improvement processes for Service Audits.
  • Coordinate submission of action plans from property leaders.
  • Support Acts of Grace initiatives through FEH Onboarding Programme.
  • Support campaigns on FEH Service Culture through organizing activities and/or events for field via face-to-face or social media platforms.
  • Conduct research for relevant service-related contents for FEH publication of bite-size learning.
  • Support in the scheduling to logistics co-ordination; preparation of training materials to processing of invoices for all service-related trainings.
  • Generate training evaluation for reporting on service-related trainings.

Requirements

  • Minimum – Fresh Diploma / Degree Graduates.
  • With 1 year working experience in Customer Service and/or Hospitality, would be an added advantage.
  • Highly motivated and passionate about Service Excellence & Learning.
  • Analytical, meticulous and result oriented.
  • Possess good verbal and written communication skills as well as strong interpersonal relationship skills.
  • Excellent knowledge and proficiency with Microsoft Excel and Data Analytics.
  • Good proficiency in Power BI and Generative AI.
  • Good working knowledge of Microsoft Office Tools.

What We Offer

As a Learning and Service Excellence Specialist, you will have the opportunity to work with a dynamic team and contribute to the growth and development of our organization.



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