Executive, Learning and Development
4 weeks ago
Job Summary
We are seeking a highly motivated and passionate individual to join our team as a Learning and Service Excellence Specialist. The successful candidate will be responsible for supporting the end-to-end conduct of Quarterly Service & Brand Standard Audits across all FEH properties.
Key Responsibilities
- Collate, generate and analyze reports to identify work improvement processes for Service Audits.
- Coordinate submission of action plans from property leaders.
- Support Acts of Grace initiatives through FEH Onboarding Programme.
- Support campaigns on FEH Service Culture through organizing activities and/or events for field via face-to-face or social media platforms.
- Conduct research for relevant service-related contents for FEH publication of bite-size learning.
- Support in the scheduling to logistics co-ordination; preparation of training materials to processing of invoices for all service-related trainings.
- Generate training evaluation for reporting on service-related trainings.
Requirements
- Minimum – Fresh Diploma / Degree Graduates.
- With 1 year working experience in Customer Service and/or Hospitality, would be an added advantage.
- Highly motivated and passionate about Service Excellence & Learning.
- Analytical, meticulous and result oriented.
- Possess good verbal and written communication skills as well as strong interpersonal relationship skills.
- Excellent knowledge and proficiency with Microsoft Excel and Data Analytics.
- Good proficiency in Power BI and Generative AI.
- Good working knowledge of Microsoft Office Tools.
What We Offer
As a Learning and Service Excellence Specialist, you will have the opportunity to work with a dynamic team and contribute to the growth and development of our organization.
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