Account Director

4 days ago

Singapore Williams Lea Private Limited Full time

Account Manager Job Description

Clients and Operations Management

  • Oversee site operations, ensuring all service level agreements, contractual requirements, and client expectations are met.
  • Demonstrate a thorough understanding of client contracts and maintain up-to-date records.
  • Build and maintain strong relationships with clients and colleagues, meet key client contacts regularly, and provide timely responses to requests.
  • Manage local vendor relationships and contracts, as applicable.
  • Ensure all operating procedures, processes, and manuals are current and adhered to.
  • Advise and support clients and colleagues on daily matters with clear communication and apply best practices.
  • Encourage teamwork, drive change, and ensure staff strive for client satisfaction.
  • Maintain effective communication with the Regional Account Director and escalate promptly when necessary.
  • Identify opportunities for service enhancement and client value-add proactively.

Leadership, Training, and Development

  • Lead client and staff meetings as needed.
  • Manage staff using a 'lead-by-example' approach and assist with roles when necessary to ensure client service expectations are met.
  • Resolve disciplinary issues in a timely and compliant manner.
  • Foster a positive, cohesive, collaborative, and team-oriented work environment among colleagues.
  • Prepare and conduct employee evaluations and development planning.
  • Maintain a site employee capability matrix.

Finance

  • Prepare monthly site invoices, gross margin templates, and payroll.
  • Process related service provider invoices.
  • Review and question monthly profit-and-loss and balance sheet statements.
  • Perform regular salary and equipment benchmarking against other sites, competitors, and countries.
  • Prepare responses to Requests for Proposals.

Other General Duties

  • Assist with hiring, training, and development of staff and promote a collaborative team-oriented work environment.
  • Prepare and assist with employee evaluations and disciplinary issues.
  • Manage and deploy overflow/temporary staff to ensure the site is adequately staffed at all times.
  • Maintain confidentiality and exhibit professional decorum at all times.
  • Perform all other duties assigned.

Key Requirements:

  • 5+ years of comprehensive outsourced operations experience preferred.
  • 5+ years of experience in a leadership role.
  • Proven experience in growing account(s) under direct management.
  • Strong client service, negotiation, and communication skills.
  • Detail-oriented with the ability to prioritize and handle multiple tasks in a demanding, time-sensitive environment.
  • High-level competency in MS Excel, Word, PowerPoint, and management tools, such as Workday.

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