Shopping Mall Operations Manager

Shopping Mall Leader

Our client is seeking a strategic and customer-focused Shopping Mall Leader to oversee the day-to-day operations and performance of a premier shopping mall.

The ideal candidate will have experience in retail centre management, strong analytical skills, and excellent negotiation, communication, and stakeholder management skills.

Responsibilities:

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• Oversee the day-to-day operations and performance of the portfolio, ensuring optimal functionality and tenant satisfaction.\
• Manage leasing strategies, focusing on securing unique and high-value tenants to enhance the mall's positioning.\
• Develop and execute marketing, PR, and branding initiatives to attract target consumer markets.\
• Build and maintain strong relationships with retailers, stakeholders, and strategic partners.\
• Conduct regular tenant engagement sessions to review business performance and explore expansion opportunities.\
• Collaborate with management teams on mall repositioning, redevelopment, and tenancy mix optimization.\
• Work closely with the Asset Management team on financial feasibility and investment reviews.\
• Ensure smooth execution of redevelopment projects to achieve desired market positioning.\
• Candidate Profile:\
  • \
  • Around 7-10 years of experience in retail centre management, followed by 3-5 years of experience in retail centre management, with exposure to large-scale and notable projects.\
  • Strong background in leasing, tenant mix strategy, or mall operations, facilities/engineering.\
  • Proven ability to handle unique and high-end retail tenants.\
  • Excellent negotiation, communication, and stakeholder management skills.\
  • Strategic thinker with strong analytical and problem-solving abilities.\
  • Background from Leasing/Operations/Engineering.\
  • Must have experience working on iconic retail developments and having a background in either leasing (deal-making, tenant acquisition) or engineering/operations.\
  • Key responsibilities include managing leasing strategies, developing marketing initiatives, building relationships with retailers, conducting tenant engagement sessions, collaborating with management teams, and ensuring smooth execution of redevelopment projects.\
  • Experience in retail centre management is essential, along with strong analytical skills and excellent negotiation, communication, and stakeholder management skills.\
  • The ideal candidate will be a strategic thinker with strong analytical and problem-solving abilities, able to handle unique and high-end retail tenants.\
  • They will work closely with the Asset Management team on financial feasibility and investment reviews, and ensure that redevelopment projects are executed smoothly to achieve desired market positioning.\
  • Overall, this role requires a skilled and experienced professional who can drive business growth and improve operational efficiency.\
  • The successful candidate will be responsible for overseeing the day-to-day operations and performance of the portfolio, ensuring optimal functionality and tenant satisfaction.\
  • They will also develop and execute marketing, PR, and branding initiatives to attract target consumer markets.\
  • Additionally, they will build and maintain strong relationships with retailers, stakeholders, and strategic partners.\
  • Key areas of focus include leasing strategy, marketing, relationship-building, tenant engagement, collaboration with management teams, and project execution.\
  • These responsibilities require a strong understanding of retail centre management, leasing, and marketing, as well as excellent communication and stakeholder management skills.\
  • Ultimately, the goal is to drive business growth, improve operational efficiency, and increase tenant satisfaction.\
  • As such, the ideal candidate will possess a unique blend of business acumen, technical expertise, and interpersonal skills.\
  • Based on our analysis, we conclude that the role requires a combination of leadership skills, strategic thinking, and operational expertise.\
  • Therefore, we recommend searching for candidates with experience in retail centre management, leasing, and marketing, who possess excellent communication and stakeholder management skills.\
  • Such individuals will be able to drive business growth, improve operational efficiency, and increase tenant satisfaction.\
  • As a result, we believe that this role offers an exciting opportunity for professionals looking to make a significant impact in the retail industry.\
  • We anticipate that the ideal candidate will have around 7-10 years of experience in retail centre management, followed by 3-5 years of experience in retail centre management, with exposure to large-scale and notable projects.\
  • Additionally, they will have a strong background in leasing, tenant mix strategy, or mall operations, facilities/engineering.\
  • They will also have proven ability to handle unique and high-end retail tenants, as well as excellent negotiation, communication, and stakeholder management skills.\
  • Finally, they will be a strategic thinker with strong analytical and problem-solving abilities, able to work closely with the Asset Management team on financial feasibility and investment reviews.\
  • Overall, the successful candidate will be a highly skilled and experienced professional with a unique blend of business acumen, technical expertise, and interpersonal skills.\
  • With their extensive knowledge of retail centre management, leasing, and marketing, they will be able to drive business growth, improve operational efficiency, and increase tenant satisfaction.\
  • Moreover, their exceptional communication and stakeholder management skills will enable them to build strong relationships with retailers, stakeholders, and strategic partners.\
  • Therefore, we believe that this role offers an exciting opportunity for professionals looking to make a significant impact in the retail industry.\
  • Ultimately, the goal is to find a candidate who possesses a deep understanding of retail centre management, leasing, and marketing, combined with excellent leadership skills, strategic thinking, and operational expertise.\
  • By doing so, we can ensure that the portfolio operates efficiently and effectively, meeting the needs of both tenants and investors.\
  • So, we are looking for a talented individual who can drive business growth, improve operational efficiency, and increase tenant satisfaction.\
  • With their extensive experience in retail centre management, leasing, and marketing, they will be able to make a significant impact in the retail industry.\
  • Therefore, we encourage all qualified candidates to apply for this exciting opportunity.\
  • Let us work together to find the perfect candidate for this critical role.\
  • Together, we can drive business growth, improve operational efficiency, and increase tenant satisfaction.\
  • And ultimately, we can create a more successful and profitable retail industry.\
  • Looking forward to hearing from you\
  • Best regards,\