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Technical Support Specialist for Financial Solutions
4 weeks ago
Broadridge Singapore Private Limited, a specialist process automation and operational risk management software and services company, seeks a highly skilled Technical Support Specialist for its Financial Solutions team in Singapore.
This role is an excellent opportunity to work with a leading financial services organisation, providing software and services to the treasury, retail, financial and securities markets.
Salary and BenefitsThe estimated salary for this position is SGD 80,000 - SGD 120,000 per annum, depending on experience. Additional benefits include comprehensive health insurance, retirement plan, and professional development opportunities.
Job DescriptionAs a Technical Support Specialist, you will be responsible for providing technical support and leading implementation projects for our reconciliation software suite. Key responsibilities include:
- Providing 2nd line support, managing calls through to completion and ensuring client satisfaction.
- Maintaining and managing call details and history within the call tracking system.
- Collaborating with the development team to resolve complex technical issues and communicate solutions to clients.
- Conducting and documenting business analysis/requirements for new projects as well as performing documentation updates.
- Working closely with clients to understand their specific needs and tailoring the implementation process accordingly.
- Leading and managing software implementation projects from inception to completion, working with Project Managers to ensure timely delivery of implementations.
- Developing and maintaining comprehensive implementation documentation and guides.
- Ownership and accountability of project implementation activities.
- Conducting user training sessions to ensure effective adoption of the software.
- Maintaining an up-to-date knowledge of all relevant Broadridge products and technology.
To succeed in this role, you should have:
- Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.
- Strong understanding of reconciliation processes and software applications.
- Familiarity with key industry messaging protocols (e.g. ISO15022, ISO20022).
- Ability to multi-task on both support and implementation activities.
- Flexibility to adapt to varying client needs and project requirements.
- Excellent communication and interpersonal skills, with a client-focused approach.
- Good overall problem-solving and troubleshooting skills.
- Effective writing skills.
- Service-oriented mindset and ability to perform independently.
- Entrepreneurial spirit and self-motivation.
- Strong interest in learning a wide variety of Financial Solutions products.
- Knowledge of Microsoft OS Systems and MS SQL Server is essential.
