Technical Support Specialist

4 weeks ago


Singapore EXASOFT PTE. LTD. Full time

Job Title

Technical Support Specialist - Financial Systems

About EXASOFT PTE. LTD.

EXASOFT PTE. LTD. is a leading provider of innovative technology solutions for the financial industry.

We are currently seeking a highly skilled Technical Support Specialist to join our team in Singapore.

Job Description

As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the financial industry.

Your primary duties will include:

  • Providing technical support and troubleshooting services to clients via phone, email, or remote access.
  • Analyzing and resolving complex technical issues related to trading platforms, market data feeds, and trade execution systems.
  • Collaborating with cross-functional teams to identify and resolve technical issues.
  • Documenting and maintaining accurate records of client interactions and technical issues.

Requirements and Qualifications

To be successful in this role, you must have:

  • A degree in Computer Science, Engineering, or a related field.
  • At least 2 years of experience in technical support or a related field.
  • Expertise in front-office trading platforms and financial applications, such as Bloomberg, MarkitWire, Fidessa, and Trading Technologies.
  • Strong understanding of incident management processes and ITSM tools, such as JIRA and ServiceNow.
  • Excellent communication and problem-solving skills.

Salary and Benefits

We offer a competitive salary range of SGD $80,000 - SGD $120,000 per annum, depending on experience.

In addition to a generous salary, we also offer a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

Working Environment

Our office is located in the heart of Singapore, with easy access to public transportation.

We maintain a dynamic and fast-paced work environment that encourages collaboration, innovation, and professional growth.



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