Technical Solutions Specialist

4 weeks ago

Singapore BROADRIDGE (SINGAPORE) PRIVATE LIMITED Full time
About Broadridge (Singapore) Private Limited

Broadridge Singapore is a leading provider of process automation and operational risk management software and services in the financial services industry.

Job Summary

We are seeking a highly skilled Technical Solutions Specialist to join our team in Hong Kong. The successful candidate will be responsible for providing technical support and leading implementation projects for our reconciliation software.

Key Responsibilities:
  • Provide 2nd line support, managing the call through to completion ensuring the client is completely satisfied.
  • Maintain and manage the call details and history within the call tracking system.
  • Collaborate with the development team to resolve complex technical issues and communicate solutions to clients.
  • Conduct and document business analysis/requirements for new projects as well as performing documentation updates.
  • Work closely with clients to understand their specific needs and tailor the implementation process accordingly.
  • Lead and manage software implementation projects from inception to completion, and to work with Project Managers to ensure timely delivery of implementations.
  • Develop and maintain comprehensive implementation documentation and guides.
  • Ownership and accountability of project implementation activities.
  • Conduct user training sessions to ensure effective adoption of the software.
  • Maintain an up-to-date knowledge of all relevant Broadridge products and technology.
Requirements:
  • Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.
  • Strong understanding of reconciliation processes and software applications.
  • Familiarity of key industry messaging e.g. ISO15022, ISO20022
  • Ability to multi-task on both support and implementation activities.
  • Flexibility to adapt to varying client needs and project requirements
  • Excellent communication and interpersonal skills, with a client-focused approach.
  • Good overall problem solving and troubleshooting skills.
  • Effective writing skills.
  • Service oriented and be able to perform independently.
  • Entrepreneurial and self-motivated
  • Strong interest in learning a wide variety of Financial Solutions products.
  • Knowledge in Microsoft OS Systems and MS SQL Server is a must.
  • Experience in banking sector (an advantage)
Salary Range

The estimated salary range for this position is SGD $60,000 - SGD $80,000 per annum, depending on experience.

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