Technical Support Specialist for Trading Operations
4 days ago
We are seeking a skilled Technical Support Specialist to join our team at GETRONICS SOLUTIONS (S) PTE LTD. This role will involve providing top-notch technical support to our trading floor operations, ensuring the seamless functioning of our systems and applications.
Key Responsibilities- First-Line Technical Support: Respond promptly to requests and issues from the trading floor, with a focus on resolving desktop problems within one hour.
- Incident Management: Work closely with other areas of Group IT to resolve incidents efficiently, escalating problems that could affect multiple users across the bank.
- System Maintenance: Troubleshoot and maintain Bloomberg, Refinitiv, and other market data products, as well as develop and maintain scripts using VBA and PowerShell to automate tasks and processes.
- Collaboration: Collaborate with other IT teams to ensure seamless integration and support for trading applications.
- Experience: At least 3-5 years of experience in a similar role, preferably within the financial sector.
- Skills: Windows 10, Office applications (Word, Excel, PowerPoint, Outlook), SharePoint, Teams, Basic understanding of IT infrastructure components, Mobile devices, Cisco meeting room equipment, Bloomberg, VBA, PowerShell scripting, Refinitiv, and other market data products.
- Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
The estimated salary for this role is around $80,000 - $110,000 per annum, depending on qualifications and experience. Our company offers a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
About UsGETRONICS SOLUTIONS (S) PTE LTD is a leading provider of innovative solutions for the financial industry. We are committed to delivering exceptional service and support to our clients.
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