Business Development Manager
2 months ago
Job Summary
We are seeking a highly motivated and experienced Business Development Manager to join our team at Marina Bay Sands. As a key member of our Casino Marketing department, you will be responsible for promoting our Integrated Resort and driving awareness of our affiliated properties to the target market segments.
Key Responsibilities
- Promote gaming products and services to the target market segments, with a focus on Premium players.
- Develop strong professional relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.
- Ensure excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.
- Develop profiles on each player to ensure all customer touchpoints have knowledge of individual preferences.
- Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.
- Provide accurate information, especially financial status, for credit line recommendation of Premium players.
- Follow up with credit patrons and liaise with Premium Account Management for any payment issues.
Requirements
- High School Degree, College degree preferred.
- Minimum 5 years solid experience in managerial positions in Casino Marketing or player development.
- Fluent in English, multiple language capability a plus.
- In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy, and Credit Policy.
- In-depth knowledge of gaming products and services offered at Paiza, especially the Premium Program.
- Knowledge of ACSC, Opera, and Table Touch system preferred.
- Proficient in basic Microsoft software, including Word, Excel, Outlook, etc.
Values and Attributes
- Highly motivated, self-manageable, and sales-driven in a collaborative work culture.
- Customer-centric and service-oriented, focused on hospitality and customer experience.
- Adept at balancing multi-tasking and prioritization of tasks.
- Embrace challenges and overcome obstacles with positive attitudes.
- Possess ability to handle conflicts and solve problems in a culturally diverse environment.
- Champion a culture of collaboration, learning, and adaptability amongst team members.
- Seek continuous learning and improvement in personal and professional capacities.
- Ability to perform shift duties and work on weekends and public holidays.
About Marina Bay Sands
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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