Technical Client Services Specialist
1 month ago
Job Overview
We are seeking a highly motivated and detail-oriented Technical Client Services Specialist to join our team at 360T.
As a Technical Client Services Specialist, you will be the primary point of contact for clients with technical issues or generic questions of a technical nature.
Your responsibilities will include recording client issues and logging the details in a ticketing system, prioritizing important issues, and passing them on to the relevant technical teams.
Additionally, you will be responsible for offering clients standard solutions to entry-level technical issues where possible, or passing the case onto the relevant team to further investigate.
Furthermore, you will share risks observed with senior team members, take phone calls when other team members are busy, and represent the TCAS team in a positive and professional manner.
Lastly, you will escalate issues to senior team members when necessary, prepare formal documents to a professional standard, and explain complex concepts in clear and effective terms.
Requirements
We are looking for a student of a computer-related, scientific, or mathematical discipline, with a demonstrable interest in financial markets and IT disciplines.
A strong analytical thinker with a creative approach to problem-solving is essential, as is good communication and teamwork skills.
Our Offer
We offer a Bachelor Thesis opportunity in consultation with the team, a modern Singapore Office located directly in the city center, and social gatherings.
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