Technical Services Specialist

4 days ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Overview
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a skilled Technical Services Specialist to join our team. This role will involve providing technical support for our clients, ensuring the smooth operation of their computer systems and software.

Estimated Salary: SGD 50,000 - 70,000 per annum

Job Description
We are looking for an individual with excellent technical skills and customer communication abilities to provide technical services to our clients. The successful candidate will be responsible for
  • Performing system software maintenance, including routine maintenance, installation, and upgrades of Windows OS;
  • Providing application software services, including installation, maintenance, and upgrades of Office series software, IE series software, and other business software systems;
  • Offering user guidance services, resolving client issues with commonly used software operations and hardware problems encountered;
  • Providing virus protection maintenance, including installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals;

Hardware Maintenance
The successful candidate will also be responsible for
  • Performing hardware installation, debugging, network configuration, peripheral installation, and driver installation;
  • Detecting, localizing, and troubleshooting hardware faults;
  • Providing hardware repair and delivery services;
  • Ensuring stable operation of hardware through routine maintenance to extend hardware lifespan;
  • Providing guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions;
  • Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance costs;

Network Issues
The successful candidate will also be responsible for
  • Performing network connections and troubleshooting from switches to terminals;

Helpdesk Service
The successful candidate will also be responsible for
  • Handling and resolving tickets assigned by the Call Center timely;
  • Addressing other Helpdesk tasks when required;

Requirements
To be successful in this role, you should have
  • A Diploma in Information Technology or a related field, with at least 2 years of relevant work experience;
  • Familiarity with various Windows OS and computer hardware (desktop computers, laptops, etc.);
  • Familiarity with general network hardware and capable of performing basic troubleshooting and configuration tasks;
  • Familiarity with the configuration of various application software;
  • Good customer communication skills and the ability to plan and organize work;

What We Offer
In return for your skills and experience, we offer a competitive salary package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

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