Technical Services Specialist
6 days ago
We are seeking a highly skilled Technical Services Specialist to join our team at Manpower Staffing Services (Singapore) Pte Ltd. This role requires an individual with strong technical expertise and excellent customer communication skills.
Key Responsibilities- Perform routine maintenance, installation, and upgrades of Windows OS, as well as system image creation and maintenance.
- Provide application software services, including OFFICE series software and IE series software installation, maintenance, and upgrades.
- Offer user guidance services, resolving client issues with commonly used software operation, hardware problems encountered, and providing basic training.
- Conduct virus protection maintenance, including antivirus software installation, updates for antivirus databases, and removal of viruses from client terminals.
- Install, debug, configure, install peripherals, and install drivers for hardware.
- Detect, localize, and troubleshoot hardware faults.
- Provide hardware repair and delivery services.
- Ensure stable operation of hardware through routine maintenance to extend hardware lifespan.
- Provide guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions.
- Assist in the numbering and registration of existing equipment and compile statistics on maintenance costs.
- Troubleshoot network connections from switches to terminals.
- Handle and resolve tickets assigned by the Call Center in a timely manner.
- Address other Helpdesk tasks when required.
- At least a Diploma in Information Technology or a related field, with 2 years of relevant work experience.
- Familiarity with various Windows OS and computer hardware (desktop computers, laptops, etc.).
- Familiarity with general network hardware and ability to perform basic troubleshooting and configuration tasks.
- Familiarity with the configuration of various application software.
- Good customer communication skills and ability to plan and organize work.
S$4,500 - S$6,000 per month, depending on experience.
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