Customer Service Professional in Aerospace Industry

2 weeks ago


Singapore SAFRAN ELECTRONICS & DEFENSE SERVICES ASIA PTE. LTD. Full time

SAFRAN ELECTRONICS & DEFENSE SERVICES ASIA PTE. LTD.

Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. This is an exciting opportunity to work with a leading company in the aerospace industry and contribute to the success of our sales and repair operations.

About the Role

This role is responsible for providing exceptional customer support and service, ensuring that our customers receive timely and effective solutions to their needs. The successful candidate will have strong communication and interpersonal skills, as well as a passion for delivering outstanding results.

Key Responsibilities
  • Secure good relationships with customers through proactive communication and issue resolution
  • Monitor delivery schedules for sales orders and repairs status, ensuring smooth operation and efficient communication
  • Handle customer queries, quotations, and warranty claims
  • Review and process customer orders, issuing invoices and shipping details as required
  • Participate in Continuous Improvement projects to promote efficiency and productivity
Requirements
  • Bachelor's degree in engineering or business administration, or equivalent experience in a commercial or sales role
  • Excellent verbal, written, and presentation skills, with proficiency in ERP software (SAP B1)
  • Strong interpersonal and communication skills, with ability to interact with internal and external stakeholders
  • Good commercial knowledge of the aviation industry
Salary

S$60,000 - S$80,000 per annum, depending on experience

Benefits

A comprehensive benefits package, including medical insurance, retirement plan, and paid time off

Location

SAFRAN ELECTRONICS & DEFENSE SERVICES ASIA PTE. LTD., Singapore



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