Service Operations Coordinator

1 week ago


Singapore beBeeService Full time $45 - $55
Job Title: Service Operations Coordinator

The role of a Service Operations Coordinator involves providing administrative support to the service team. This ensures smooth coordination of customer service and maintenance activities.

This includes handling service requests, scheduling appointments, maintaining accurate records, and ensuring tasks are completed efficiently to meet customer expectations.

Key Responsibilities:
  • Coordinate maintenance activities, including scheduling repairs, ordering parts/supplies, and tracking task completion.
  • Communicate with clients to arrange appointments, provide updates, and address inquiries or concerns.
  • Support and coordinate maintenance staff by assigning tasks, monitoring progress, and assisting with training when required.
  • Maintain accurate documentation of service activities such as work orders, schedules, and equipment inventories.
  • Ensure all maintenance work complies with regulations, safety standards, and company policies.
  • Identify and recommend improvements to maintenance processes and procedures.
  • Deliver excellent customer service by responding promptly and professionally to client requests.

Requirements:
  • Minimum 2 years of relevant work experience.
  • GCE 'O' Level or equivalent qualification.
  • Proficient in MS Office applications.
  • Good knowledge of maintenance procedures, equipment, tools, and applicable safety regulations.
  • Strong multitasking, analytical, and problem-solving skills.
  • Able to work independently and collaboratively as part of a team.

Main responsibilities include coordinating maintenance activities, communicating with clients, supporting maintenance staff, maintaining accurate documentation, ensuring compliance, identifying process improvements, and delivering excellent customer service.



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