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Business Unit Specialist

2 months ago

Singapore UNITED OVERSEAS BANK LIMITED Full time
Job Summary

We are seeking a highly skilled Business Unit Specialist to join our team at UNITED OVERSEAS BANK LIMITED. As a key member of our organization, you will be responsible for driving process design and customer journey improvements across our retail banking operations.

Key Responsibilities
  • Process Design and Customer Journey
    • Conduct market research and gather requirements to inform process improvements.
    • Solicit input from stakeholders to ensure customer needs are met.
    • Develop process flows and requirement documentation.
  • Requirements Analysis and Elicitation
    • Analyze and document current and future business processes to identify areas for improvement.
    • Collaborate with functional business analysts to create functional and non-functional requirements.
    • Monitor and manage risks and issues related to requirements.
    • Manage scope and handle change requests.
    • Review and sign-off final business requirement documents.
  • Go-Live and Testing
    • Work with vendors and technology teams to implement solutions and platforms.
    • Provide training and support to stakeholders on application enhancements.
    • Drive commercialization and adoption of products.
  • Job Requirements
    • Minimum 8 years of retail banking experience, preferably in business analytics or operations.
    • Strong interpersonal skills and ability to work with stakeholders in different countries.
    • Ability to work under multiple tasks and meet deadlines with quality delivery.
    • Experience with credit decision tools or credit decision analytical work.
    • Proficiency in Microsoft Office tools, including PPT, XLS, VISIO, and Projects.
    • Programming and relational database knowledge, including SAS and SQL.
    What We Offer

As a Business Unit Specialist at UNITED OVERSEAS BANK LIMITED, you will have the opportunity to work with a talented team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.