Operations Manager
9 hours ago
Flash Coffee is a rapidly growing tech-enabled coffee chain in Asia, aiming to make high-quality coffee accessible to the rising middle class. As part of our expansion across Singapore, we are looking for an experienced Operations Manager to join our team.
About Flash CoffeeWe have attracted top VCs and strategic investors, including Rocket Internet / Global Founders Capital, White Star Capital, Conny & Co, Delivery Hero, and Oetker Group, adding tremendous synergies and expertise. With a strong backing, we are ready to build the market winner in the region.
Job Overview:
We are launching outlets island-wide and seeking a highly motivated and customer-centric Operations Manager to execute on our operational strategy, run all aspects of store operations & processes, implement initiatives and SOPs to optimize our end-to-end operations, monitor KPIs for operations, and be responsible for the recruitment, onboarding & training of new baristas to meet Flash Coffee standards.
Key Responsibilities:
- Execute on the company's operational strategy, working closely with the local Head of Operations.
- Run all aspects of store operations & processes, ensuring seamless execution.
- Implement initiatives and SOPs to optimize end-to-end operations, driving efficiency and productivity.
- Monitor key performance indicators (KPIs) for operations, providing insights for improvement.
- Recruit, onboard, and train new baristas to meet Flash Coffee standards, ensuring exceptional customer experience.
Requirements:
- Minimum 2 years of experience in operations at a retail or F&B player, with tech/startup experience a plus.
- Proactive, self-sufficient, and driven, with a focus on operational excellence.
- Able to multitask in all aspects of business operations, prioritizing tasks effectively.
- Comfortable working in a fast-paced, demanding environment, with excellent communication skills.
- A 'people's person,' agile, communicative, and active, with a passion for delivering results.
Salary: SGD $80,000 - $100,000 per annum, depending on experience.
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