Customer Support Coordinator

7 days ago


Singapore TNG ALLIANCE PTE. LTD. Full time
Job Description

We are seeking a Customer Support Coordinator to join our team at TNG Alliance Pte Ltd. As a key member of our support team, you will be responsible for handling incoming calls and walk-in customers with the aim of providing exceptional customer satisfaction and retention.

The successful candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will also be responsible for scheduling technicians' jobs, liaising with brands' key personnel, and performing ad-hoc assignments as required.

To succeed in this role, you should have strong organizational skills, be computer literate, and possess leadership skills for handling both customer and team relationships. Knowledge of home appliances usage is also desirable.

Responsibilities:
  • Handle incoming calls and walk-in customers to provide exceptional customer satisfaction and retention
  • Schedule technicians' jobs
  • Liaise with brands' key personnel
  • Perform ad-hoc assignments as required
Requirements:
  • Excellent communication skills (verbal and written)
  • Strong organizational skills
  • Computer literacy
  • Leadership skills for handling customer and team relationships
  • Knowledge of home appliances usage (desirable)
Benefits:
  • A competitive salary ranging from $45,000 to $60,000 per annum
  • A friendly working environment
  • Ongoing training and development opportunities

Please note that this is a full-time position, and the successful candidate will be expected to work 5.5 days per week with alternate Saturdays off.



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