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Desktop Support Engineer

3 weeks ago

Singapore ARCHER MARKETING & DEVELOPMENT (S) PTE LTD Full time

We are looking for an experienced IT Helpdesk Support to join our team. As a key member of our IT department, you will be responsible for delivering professional IT support services to our users, ensuring that they have access to reliable and efficient technology.

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  • Attend to helpdesk requests and provide 1st level desktop support to all users relating to photocopiers, printers, desktop, Local Area Network, voice services.
  • Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory, Wireless AP, Firewall, Router, Switch)
  • Printer/MFP setup and support
  • Rectify simple IT fault like cleaning of disk drives and jammed laser printers
  • Password/account set up and reset, remote access connectivity (e.g. VPN), PBX registration.
  • End user training to use photocopiers / printers / IP-PBX Phones/ CCTV
  • Hardware/Software inventory documentation
  • Monitor daily backup
  • Any other matters/projects that the management may require assistance with from time to time.
What We Offer:
  • Career progression for candidates with aptitude and willingness to grow with the company
  • Competitive salary package
  • Opportunities for professional development and growth

This role is ideal for those who are passionate about IT and problem-solving, and are looking for a career that offers opportunities for growth and development.