Customer Service Operations Coordinator

6 days ago


Singapore WHS GLOBAL LOGISTICS PTE. LTD. Full time

Job Title: Customer Service Operations Coordinator

About Us:

 WHS GLOBAL LOGISTICS PTE. LTD.

Job Description:

 We are seeking an experienced and skilled Customer Service Operations Coordinator to join our team. As a key member of our customer service department, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Coordinate Customer Logistics: You will be the primary point of contact for coordinating customer logistical needs, including scheduling and planning daily activities.
  • Operational Interface: You will interface with various departments to ensure smooth operations and communicate effectively with stakeholders.
  • Inventory Management: You will be responsible for maintaining accurate inventory records, monitoring stock levels, and performing regular cycle counts and stock-takes.
  • Reporting and Compliance: You will assist in generating reports, monitor KPIs, and ensure compliance with ISO, GMP/GDP guidelines and client regional quality systems.
  • Communication: You will maintain open communication channels with clients, warehouse staff, and internal teams to ensure seamless execution of tasks.
  • Troubleshooting: You will investigate and resolve customer complaints and issues efficiently, providing prompt responses and follow-up on outstanding queries.
  • Process Improvement: You will identify opportunities to enhance current operations and propose improvements to optimize order processing turn-around time.

Required Skills and Qualifications:

 To succeed in this role, you will need:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • High level of organization and time management skills
  • Attention to detail and accuracy
  • Familiarity with inventory management systems and procedures
  • Knowledge of logistics and supply chain operations
  • Proficiency in MS Office and other relevant software applications

Benefits:

 As a valued member of our team, you can expect:

  • A competitive salary package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a reputable and growing company


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...


  • Singapore PERUMAL SERVICE Full time

    Roles & ResponsibilitiesJob Description:Coordinate with Operations to meet customer needs. Ensure all necessary documents are prepared for inbound and outbound operations. Identify and resolve customer issues with solutions. Track operations and customer requests for month-end invoicing. Plan and manage event logistics including venue setup,...


  • Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027)Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with customers for all matters...


  • Singapore Concept Math Tuition Centre Pte Ltd Full time

    About the RoleWe are seeking a skilled and experienced professional to join our team as a Customer Service and Operations Coordinator. The successful candidate will be responsible for providing exceptional customer service and operational support to ensure the smooth running of our education centre.Key Responsibilities:Handle customer inquiries and concerns...


  • Singapore Joy Music Studio Singapore Full time

    Customer Service and Operations Coordinator Customer Management and Centre Administrator (Full-Time)Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios. We are known for our enthusiastic teachers and customized approach for learners. We are currently...


  • Singapore Woodlands Transport Service Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...


  • Singapore HAOHAN INDUSTRY PTE. LTD. Full time

    The Operations Liaison Assistant will play a critical role in ensuring smooth communication and coordination between operations, sales, and customer service departments.This role involves supporting day-to-day operations, addressing customer needs, and ensuring a seamless experience for customers purchasing home and living products and consumer...

  • Operation Executive

    6 days ago


    Singapore Freight Service Company Full time

    Company name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...


  • Singapore Our Barehands Full time

    **Overview**We are seeking a highly motivated and organized individual to join our team as a Retail Experience & Operations Executive. In this role, you will be responsible for driving store performance and achieving sales targets by overseeing daily retail operations, managing inventory, leading customer service initiatives, and supporting production and...


  • Singapore NTUC Full time

    About This Role:We are seeking a customer-focused Customer Service and Training Coordinator to provide excellent service to our customers and coordinate training activities.As part of our operations team, you will be responsible for ensuring that all aspects of customer service meet our high standards and responding promptly to customer queries and issues.In...


  • Singapore This is an IT support group Full time

    Job DescriptionWe are seeking a skilled Customer Service Coordinator to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Responsibilities:* Handle customer inquiries in a prompt and professional manner* Ensure compliance with internal and external operation...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...


  • Singapore Public Service Division Full time

    About the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...


  • Singapore SALLING SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalling Search is recruiting for an experienced Customer Service Operations (Airfreight) for a reputable and established shipping company in Singapore.ResponsibilitiesServe as the main contact for customer inquiries and shipments, ensuring prompt issue resolution and satisfaction. Manage airfreight and oceanfreight logistics,...


  • Singapore Public Service Division Full time

    Required Skills and QualificationsThe ideal candidate will possess relevant experience in supporting contact centre operations, with a proven track record of improving operational efficiency and service delivery. Strong background in system enhancement planning and project management for contact centre technologies and workflow improvements is essential.A...


  • Singapore Bombardier Transportation GmbH Full time

    About the RoleWe are looking for a highly skilled Customer Service Coordinator to join our team. In this role, you will be responsible for coordinating customer interactions and ensuring timely completion of projects.Main Responsibilities:Facilitate status meetings with all departments and shopsUpdate daily reports on project statusCoordinate with customers...


  • Singapore Remy Cointreau Full time

    Remy Cointreau seeks a skilled Customer Service Operations Specialist to join their team. In this role, you will be responsible for ensuring seamless order processing and customer satisfaction.Key Responsibilities:Order Processing: Analyze service failures and make recommendations for improvements to maximize customer service level and sales.Resolve Customer...


  • Singapore JOB EXPRESS SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities* Responsible to update customers on shipment status and addressing customers' enquiries on shipment movement and arrangement.* Liaise with customers to obtain necessary information for shipping documentation generation.* Enter shipment data in freight management software system.* To coordinate closely with other...


  • Singapore Stafflink Services Full time

    Location: Tampines Junction Industry: Freight Forwarding & Logistics ️Why You’ll Love This Role: Execute daily operations and ensure smooth freight forwarding processes. Provide top-notch customer service, handling inquiries and managing expectations. Coordinate with global customers, vendors, and agents for seamless shipments. Troubleshoot logistical...