Customer Service Representative with Administrative Support
7 days ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at SRI PTE. LTD.
Job Description:The ideal candidate will possess excellent verbal communication skills, telephone skills, and a friendly and pleasant manner.
As a Customer Service Representative, you will be responsible for resolving customer issues and complaints effectively and efficiently, managing high volumes of inbound and outbound calls/messages, and maintaining accurate records of customer interactions and transactions.
You will also provide up-to-date service information, escalate issues to the appropriate department/manager/colleague as needed, collaborate with other departments/managers/colleagues to resolve issues and concerns, and maintain a positive and professional attitude at all times.
Additionally, you will continuously improve your knowledge of products and services, meet or exceed performance targets such as call/message volume and resolution time, adapt to new technologies and processes as they are implemented, participate in training and development programs to improve customer service skills and knowledge, and contribute to team goals and initiatives to improve customer satisfaction and retention.
Requirements:- Excellent verbal communication skills
- Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Meticulous and detailed
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment.
We offer a competitive salary of SGD $40,000 - SGD $60,000 per annum, depending on experience, plus benefits and opportunities for career growth and development.
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