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6 days ago
We are seeking a seasoned and strategic leader to drive best-in-class vendor performance and cost efficiency across a global technology landscape.
- The ideal candidate is expected to build, run, and continuously improve a high-performing vendor governance and efficiency engine.
- Act as the global relationship and performance owner for strategic vendors, defining and enforcing KPIs across SLA compliance, delivery timelines, service quality, risk and compliance posture.
- Drive a culture of accountability through structured performance scorecards linked to commercial levers.
- Lead quarterly and monthly vendor reviews to formalize and execute a structured QBR and MBR cadence.
- Review SLA metrics, financial performance, innovation pipeline, outstanding risks/issues, and strategic fit.
- Maintain a centralized repository for minutes, actions, follow-ups, and vendor accountability.
- Improve return on investment in technology assets by unlocking value from under-utilized assets and ensuring new investments are strategically aligned.
- Conduct an in-depth mapping of the vendor portfolio to identify duplication, inefficiencies, and missed commercial opportunities.
- Partner with Functional SMEs to drive modernization of legacy systems and platforms, including cloud migration and tooling consolidation.
- Introduce data-driven decision-making and performance benchmarking through advanced metrics and scorecards.
- 20+ years of experience in infrastructure or service management roles with significant exposure to vendor governance.
- Prior experience leading vendor strategy, commercial negotiations, and service management in a regulated environment.
We are a dynamic organization that values flexibility and diversity. Our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home.
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