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Dining Experience Manager

3 weeks ago

Singapore beBeeHospitality Full time $4,200 - $6,000
Lead Service Specialist

As a key member of our service team, you will be responsible for delivering exceptional dining experiences to our guests. You will lead by example in upholding high standards and creating memorable moments that reflect vibrant hospitality.

You will manage a service section, guide and mentor junior team members, and ensure guests receive warm, attentive, and polished service at all times. Your leadership skills and passion for hospitality will drive success in delivering exceptional guest experiences.

  • Supervise and support Servers in your assigned section to ensure smooth service flow.
  • Assist with onboarding and on-the-job training for new team members.
  • Foster a positive team spirit and contribute to pre-shift briefings.
  • Collaborate with Supervisors and Managers to ensure proper staffing and task delegation.

Our team embodies the philosophy of inspiring excellence – both within our teams and in every guest experience. With a global mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. We perform at our best by fostering a culture of engagement, well-being, and customer satisfaction.

We are looking for a leader who is passionate about hospitality, people-focused, and a natural team player. If you believe in our values and want to be part of something truly special, we welcome you to our team.

Key Responsibilities:

  • Ensure accurate order taking and billing, minimizing errors and wastage.
  • Monitor stock levels of side stations and escalate replenishment needs as required.
  • Lead service delivery in your section according to brand standards, outlet SOPs, and Italian service traditions.
  • Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.

Requirements:

  • At least 2 years of relevant experience in a full-service or lifestyle dining concept standalone venue.
  • Strong knowledge in Italian cuisine, wines, and service etiquette preferred.
  • Strong interpersonal and communication skills, with a natural ability to engage with guests.
  • Passionate about hospitality, people-focused, and a natural team player.
  • Meticulous attention to detail and a commitment to excellence.
  • Leadership qualities with the ability to guide and coach team members on the floor.
  • Professional grooming with a warm, confident presence.