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Meta Ecommerce Onboarding Specialist

2 months ago

Singapur, Singapore Facebook TalentNet Singapore Full time
Job Title: Onboarding Specialist

Cross Meta Support Operations (XSO) is dedicated to building a service engine that addresses today's customer challenges and prevents tomorrow's. Our teams are operationally driven, involved throughout the product development and service delivery lifecycle to ensure a seamless experience for our customers on our platform.

XSO teams are passionate about fostering the growth of communities, businesses, and advertisers using Meta products by providing them with the necessary tools to succeed.

Key Responsibilities:
  • Partner with the internal XSO Growth & Risk Team to onboard Meta's Commerce products for customers.
  • Work closely with sales teams to ensure clients successfully complete the necessary steps to try Meta's products.
  • Monitor and troubleshoot customer progress, communicating blockers to necessary parties.
  • Triage incoming requests, utilizing technology, superior customer service, and understanding to respond within a timely manner and work 1:1 in real-time.
  • Gather learnings and insights for internal teams to help Meta develop and evolve its products and for advertising partners to achieve their marketing objectives.
  • Actively participate in weekly training and operational meetings, implementing new practices quickly.
  • Identify tool and process efficiency gains with an analytical perspective.
  • Act as an escalation point for clients/customers.
Requirements:
  • Professional written and spoken English and Mandarin, as the role requires working with local markets.
  • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
  • Strong ability to work independently and manage time effectively.
  • Strong ability to accurately document and record customer/client information.
  • Strong leadership and mentoring skills to provide support and constructive performance feedback.
  • Proven ability to manage multiple projects and work in a high-performance team environment.
  • Previous tech experience and experience with Shopify or ecommerce are a plus.