Technical Support Specialist
3 days ago
Bloomberg is a global leader in business and financial information, news and insight. Our customers rely on us for trusted data and tools to make critical investment decisions.
About the RoleWe're seeking a passionate individual to join our team as a Technical Support Specialist. As a key member of our Financial Solutions department, you'll work closely with clients to resolve and prevent issues that may impact their businesses.
- You will handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering.
- Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and in person when feasible.
- Actively troubleshoot to recreate reported customer issues on internal, client simulated and test system environments or by carrying out diagnostic work on the clients' own test/UAT systems.
- Identify opportunities to implement and drive adoption of self-service solutions to meet client needs.
- Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting.
- 3+ years experience in a client-facing position within a financial services or financial technology organization.
- Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop or trading solutions.
- A curiosity and interest in financial market data data products (e.g. market data and/or reference data).
- An analytical and problem-solving mindset.
- A passion and ability to provide best-in-class customer service.
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
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