Business Operations Manager

1 week ago

Singapore beBeeOperations Full time $40,000 - $60,000
Job Title

Outlet Business Manager

Roles & Responsibilities
  • Lead and manage team in achieving KPIs on sales and operational targets
  • Monitor and ensure smooth execution of promotions and marketing campaigns through strong internal collaboration with the Marketing department to drive sales revenue
  • Implementation of Standard Operating Procedures for:
    • Customer service delivery to achieve customer satisfaction
    • Billing control to ensure accuracy
    • External risk management
  • Develop customers' feedback form and customer recovery procedures for constant tracking of customer satisfaction level
    • Increase allocation of suggestion/feedback boxes in every outlet
    • Provide feedback forms in every KTV room (on the table with the menu stand)
    • Encourage constructive feedback with appropriate rewards
  • Able to accurately estimate the manpower needs of each outlet and plan weekly duty rosters
  • Organize orientation programs for new hires, especially in terms of customer service SOP
  • Conduct modular trainings for new hires and existing staff
  • Responsible for the renovation of KTV outlet rooms
  • Knowledge and Skill Requirements
  • Good communication skills and interpersonal skills
  • Possess leadership/managerial skills
  • Customer-oriented and problem solver
  • Have operational experience in the entertainment industry or related fields
Key Skills
  • Leadership
  • Quality Control
  • Entertainment
  • Customer Service Delivery
  • Customer Experience
  • Interpersonal Skills
  • Inventory
  • Purchasing
  • Marketing
  • Compliance
  • Good Communication Skills
  • Cashiering
  • Customer Satisfaction
  • Customer Service
  • Scheduling
  • Hospitality

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