Partner Operations Program Manager

1 month ago


Singapur, Singapore Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. With a mission to increase the GDP of the internet, we're driving innovation and growth across the globe.

About the Team

The Partnerships Strategic Operations (PSO) team is a critical component of Stripe's success, responsible for driving new partner implementations and programs. We're a dynamic team that wears many hats, from driving alignment and coordination between cross-functional teams and partners to identifying insights and trends from our data to inform decisions.

Job Summary

We're seeking an experienced Operations Manager to join our team and provide operational support across key financial institutions. As a key member of our team, you'll interact with partners directly, drive efforts to launch new integrations and functionality, and use metrics to track and improve performance.

Responsibilities
  • Build and own technical operations relationships with financial institution partners
  • Work cross-functionally with Stripe teams to build integrations, products, and drive process enhancements
  • Define SLAs and performance standards for partners and drive efforts to implement and track commitments
  • Identify inefficiencies in Stripe's operating model and drive new solutions to address them
  • Develop and manage end-to-end project plans for new implementations
  • Help define and implement metrics to measure and improve partner health
  • Assist with incident resolution and partner communications
Requirements
  • 5+ years of technical project/program management and/or business operations experience
  • Experience managing external relationships
  • Proven ability to drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
  • Strong analytical skills with excellent problem-solving abilities
  • Ability to understand and map technical system architecture and requirements
  • Excellent interpersonal and communication skills
Preferred Qualifications
  • Experience in banking, e-commerce, or payments
  • Knowledge of payment technologies and ecosystem
  • Basic to intermediate SQL or API knowledge
Hybrid Work at Stripe

We offer a hybrid work model that balances in-person collaboration and flexibility. Our Stripes spend at least 50% of their time in the office or with users.

Pay and Benefits

The annual salary range for this role is S$102,200 - S$153,400. This range may change based on location and career level. Benefits include equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends.



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