Service Quality Manager

Roles & ResponsibilitiesKey Responsibilities Identify, develop & follow-up on new sales leads for corporate training products and consultancy services. Responsible for end-to-end account business planning including research, documentation, account planning and internal coordination to ensure that each account has a clear and actionable plan that best meets...

Roles & ResponsibilitiesJob ResponsibilitiesWork closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines ...

Job Responsibilities Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards. Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines. Assist to contribute to...

Job DescriptionThe National Library Board is seeking a Service Quality Manager to join its team. This role will be responsible for ensuring the quality of service delivery across various channels, including call centers, emails, and website chatbots.Key Responsibilities:Liaise with vendors to manage calls and emails during business as usual (BAU) and...

Operations Management RoleWe are seeking a highly skilled Service Quality Manager to join our team at BYD Automotive. This is a unique opportunity to drive service excellence and contribute to the company's continued success.Responsibilities:- Oversee service quality management to ensure all interactions meet our high standards.- Conduct research on business...

About the RoleWe are seeking a highly skilled and experienced Quality Service Management Specialist to join our Corporate Communications team. As a key member of the team, you will be responsible for managing the Quality Service Management function for the Communicable Diseases Agency Planning Office (CDA PO).This role requires a deep understanding of...

Roles & ResponsibilitiesResponsibilitiesYou will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:Quality Service tasks:1. Addressing clients' queries over the phone and via emails.2. Attending to walk-in clients.3. Providing administrative support to the QS team...

Roles & ResponsibilitiesWorking Location: 55 Ubi Road 1 Singapore 408699Working Hours:Mondays to Fridays: 0830hrs to 1800hrsAlternate Saturdays: 0830hrs to 1230hrsJob Summary:The Service Quality Executive is responsible for ensuring that customer service operations meet established quality standards. They monitor service interactions, analyze customer...

About Our Team:We are a dynamic and innovative team at the Public Service Division, dedicated to advancing the jobs and skills landscape within the Built Environment (BE) sector. We are looking for a skilled Operations Manager to join our team as a Senior Policy Officer, who will be responsible for formulating policies and programmes to raise the quality,...

Roles & ResponsibilitiesWorking Location: 55 Ubi Road 1 Singapore 408699Working Hours:Mondays to Fridays: 0830hrs to 1800hrsAlternate Saturdays: 0830hrs to 1230hrsJob Summary:The Service Quality Executive is responsible for ensuring that customer service operations meet established quality standards. They monitor service interactions, analyze customer...

About the Position: We are seeking a skilled Service Quality Coordinator to join our team at the Ministry of Defence of Singapore. The ideal candidate will have a background in Logistics Management and experience in handling service disruptions and emergency situations.Main Tasks:Manage multiple service disruptions under stress and tight deadlines while...

Job DescriptionWe are seeking a skilled Contact Centre Service Manager to oversee the contact centre support requirements for various HPB programmes and services. The successful candidate will be responsible for upholding service delivery standards and contributing towards shaping customer interactions.The ideal candidate will have experience in a contact...

Roles & ResponsibilitiesJob Description:Manage customer and stakeholder enquiries and issues via email and phone call, and to ensure a positive customer experience. Identify the issues and concern and provide the relevant advice and resolution. Provide support to the divisions on challenging cases Coordinate and facilitate family conferences between...

**Company Overview:**The National Library Board (NLB) plays a vital role in nurturing a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore.We strive to provide excellent service delivery that improves the lives of the community. Our flexible, hybrid work environment offers rewarding...

RequirementsBachelor's degree in Quality Management, Business Management, or related field.Minimum 3-5 years of experience in business process management and quality assurance.Strong understanding of ISO 9001, ISO 14001, ISO 45001, and ISO 22000 Standards.

Job DescriptionAt this IT support group, we are seeking a skilled Service Quality Trainer to join our team. This individual will be responsible for developing training methods through the identification of training needs and providing solutions to Contact Centre and Business segments.The ideal candidate will have a strong background in quality assurance...

Key Responsibilities:Resolve complaints in a fair and timely mannerDeliver quality responses to customers' queries and feedbackManage customer surveys and call-backs with accuracySupport project delivery and monthly statisticsThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer...

Roles & ResponsibilitiesRoles & ResponsibilitiesThe Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. To directs or coordinates quality assurance programs and formulate quality control policies. Also, work to improve an organisation's efficiency and profitability by reducing waste....

Roles & ResponsibilitiesJob PurposeWe are seeking a detail-oriented Quality Assurance Manager with a minimum experience of 5 years, including prior work within the government sector, to join our dynamic team in the automotive servicing industry.The ideal candidate will ensure that all automotive repairs, maintenance, and services in various workshops meet...

Roles & ResponsibilitiesJob PurposeWe are seeking a detail-oriented Quality Assurance Manager with a minimum experience of 5 years, including prior work within the government sector, to join our dynamic team in the automotive servicing industry.The ideal candidate will ensure that all automotive repairs, maintenance, and services in various workshops meet...