Front Office Associate

2 weeks ago


Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time
Front Office Officer

YWCA Fort Canning is a serene retreat nestled beside the lush surroundings of Fort Canning Park, offering a discreet sanctuary of calm in the vibrant city. As a Front Office Officer, you will be part of a team of caring and service-oriented professionals committed to providing exceptional experiences for all our customers.

Key Responsibilities:
  • Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
  • Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
  • Ensure Room Keys are distributed to the guests assigned to the respective rooms.
  • Familiarize yourself with the categories, position, capacity, and furnishing of every room in the premises.
  • Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
  • Responsible for accurate and efficient accounts and billing processes.
  • Undertake general office duties, including correspondence, emails, filing, and switchboard.
  • Furnish information regarding hotel layout and all its facilities, locality places of interest, special attractions, or events.
  • Handles all incoming and outgoing mails, faxes, and messages for the guests.
  • Consult and report to Supervisor on duty on unusual occurrences.
Requirements:
  • Minimum O Level or Higher NITEC in Hospitality Operations preferred.
  • Minimum 1 year of experience preferably in the front desk service.
  • A team player and willing to learn.
  • Able to perform shift work.
  • Good verbal and written communication skills.
  • Good customer service skill.

We emphasize a work culture of service, commitment, compassion, respect, and teamwork, and developing each individual to their fullest potential. You can look forward to a stable and exciting career with us that is rewarding, meaningful, and enjoyable.



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