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Outlet Manager

2 months ago

Singapore SELEGIE SOYABEAN PTE. LTD. Full time
{"Job Summary

As an Outlet Supervisor at SELEGIE SOYABEAN PTE. LTD., you will be responsible for overseeing the daily operations of our outlets. This includes managing staff schedules, enforcing company policies, and maintaining a positive work environment. You will also work closely with the Manager to ensure correct stock levels and collaborate with the Sales and Marketing team to respond to customer correspondence. Additionally, you will be responsible for managing the incentive scheme, reviewing customer surveys, and resolving customer complaints.

Key Responsibilities

* Manage staff schedules and ensure adequate staffing levels
* Enforce company policies and procedures, including health and safety regulations
* Maintain a positive work environment and high staff morale
* Work closely with the Manager to ensure correct stock levels and operational efficiency
* Collaborate with the Sales and Marketing team to respond to customer correspondence
* Manage the incentive scheme and allocate spending
* Review customer surveys and develop ways to improve customer service
* Resolve customer complaints in a professional manner
* Perform other job tasks as required

Requirements

* Leadership skills
* Microsoft Excel skills
* Workplace safety knowledge
* Inventory management skills
* Purchasing skills
* Problem-solving skills
* Sanitation knowledge
* Time management skills
* Cashiering skills
* Customer satisfaction skills
* Microsoft Word skills
* Customer service skills
* Scheduling skills
* Hotel management skills
* Hospitality skills
* Workplace safety and health knowledge

About Us

SELEGIE SOYABEAN PTE. LTD. is a leading company in the industry, committed to providing excellent customer service and maintaining a positive work environment. We offer competitive salaries and benefits to our employees.