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Digital Platform Management Specialist
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We are seeking an experienced Digital Platform Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you.
Job Summary
Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.
Key Responsibilities:
- Assist in business operations and coordination with training partners and customers.
- Assist and coordinate with various divisions in daily operations and escalations.
- Monitor issues, work items, and their resolution.
- Participate in project implementation processes.
- Develop and test cross-functional Standard Operating Procedures (SOPs).
- Create and maintain Business Continuity Planning (BCP) frameworks.
- Establish and implement Risk Assessment frameworks.
Service Support:
- Manage all tickets that are inbound for the platform as Level 1 resolution officer.
- Implement and manage a SaaS/PaaS Service Support Centre.
- Develop user-facing service support content for the platform and website.
- Monitor support tickets and ensure quality resolution delivery.
Training & Documentation:
- Assist in onboarding training service providers, shipping lines, and users to the platform.
- Develop and maintain content related to user onboarding.
Qualifications:
- 3+ years of experience in project coordination, preferably in a digital platform environment.
- Experience with SaaS/PaaS platforms and service support systems.
- Proficiency in creating and maintaining documentation, including SOPs and user guides.
- Strong stakeholder management and coordination skills.
