Digital Platform Project Management Specialist

2 weeks ago

Singapore beBeeStakeholder Full time $90,000 - $110,000
Project Coordinator Job Description

We are seeking a highly skilled and experienced professional to fill the Project Coordinator position in our organization. As a key member of our team, you will be responsible for supporting the management and operations of our digital platform.

Key Responsibilities:

  • Assist in business operations and coordination with training partners and customers.
  • Coordinate with various divisions in daily operations and escalations.
  • Monitor issues, work items, and their resolution.
  • Participate in project implementation processes.
  • Develop and test cross-functional Standard Operating Procedures (SOPs).
  • Create and maintain Business Continuity Planning (BCP) frameworks.
  • Establish and implement Risk Assessment frameworks.
  • Manage all tickets that are inbound for the platform as Level 1 resolution officer.
  • Implement and manage a SaaS/PaaS Service Support Centre.
  • Develop user-facing service support content for the platform and website.
  • Monitor support tickets and ensure quality resolution delivery.
  • Assist in onboarding training service providers, shipping lines, and users to the platform.
  • Develop and maintain content related to user onboarding.
Requirements
  • At least 3 years of experience in project coordination, preferably in a digital platform environment.
  • Experience with SaaS/PaaS platforms and service support systems.
  • Proficiency in creating and maintaining documentation, including SOPs and user guides.
  • Strong stakeholder management and coordination skills.
Why Join Our Team?

This is an exciting opportunity to join our dynamic team and contribute to the success of our digital platform. If you are passionate about project coordination and have a strong background in stakeholder management, we encourage you to apply.

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