Client Relationship Director

1 week ago

Singapore beBeeLeadership Full time $90,000 - $120,000

**Job Description:**

This is a challenging leadership role for an experienced professional to lead significant client relationships and drive business growth.

**Key Responsibilities:**

  • Overall leadership of major client accounts.
  • Managing the delivery of our service proposition to portfolio clients, including end-to-end management.
  • Deep relationship management – ownership of senior client relationships as per defined strategies.
  • Proactive development of existing clients – delivering against specific client cross-sell and upsell opportunities into our P&L.
  • Commercial and service ownership of client relationships – driving growth, profit, and ensuring seamless delivery.

**Team Management:**

  • Lead a team of media professionals across client servicing, media planning, performance, etc.
  • Motivate team members working towards client objectives while driving a positive culture.
  • Ownership of delivery of performance development reviews, including development plans for direct reports.
  • Identify and manage performance issues proactively (with HR support).
  • Ensure teams are skilled up and resourced appropriately for each client, supporting up-skilling as required.
  • Drive media operational excellence.

**Person Specification:**

  • A growth mindset to build relationships within and across client organizations.
  • Fundamentally a people person able to cultivate relationships across markets.
  • Strategic rigour and viewpoint.
  • Strong marketing, media, and communications concepts, models, skills, practices, tools, frameworks, etc.
  • Holistic view of POE media.
  • Strong understanding of holistic digital media concepts, propositions, direct response/performance vs brand planning.
  • Ability to analyze numerical data and draw reasonable conclusions for innovative strategic planning.
  • Able to highlight and activate test and learn/innovative opportunities.
  • Able to cultivate strong media vendor/inter-client partnerships.
  • Strong commercial and financial acumen.

This role requires at least 7-10 years of experience operating as a global or regional client leader with a strong background in marketing agency operations. The ideal candidate will possess excellent networking skills, ability to identify and deliver on commercial opportunities, high-level communication and negotiation skills, and a proven track record in winning, delivering, and retaining key clients.

This is an exceptional opportunity to contribute to the success of the organization. We value diversity and inclusion in our workplace and strive to create an environment where everyone feels welcome and empowered to succeed.

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