Digital Commerce Specialist
2 days ago
About Our Business
We are a leading Health and Beauty retailer in Singapore, with over 126 stores nationwide. We offer a wide range of health & beauty products, professional services, and convenient one-stop solutions for our customers' needs.
The Role
Our Digital Commerce Specialist drives online sales performance and operational excellence on our digital storefronts. This role is responsible for setting up and managing promotions, pricing, and campaign assets to maximize conversion and sales. It also involves coordinating with Marketing, Commercial, and third-party agencies to secure traffic-driving exposure. Additionally, this role requires maintaining accurate product and campaign content, as well as site and app layouts. The successful candidate will work closely with the Digital & Tech teams to deliver a seamless omnichannel customer experience.
Key Responsibilities
This role entails the following key responsibilities:
- Sales & Traffic Generation: Set up and QA all promotions, pricing, promo codes and campaign assets on our website to maximise conversion and sales
- Coordinate with Marketing, Commercial and third-party agency & partners (creatives, affiliates etc.) to brief offers and secure traffic-driving exposure (EDM, push notifications, paid traffic etc.)
- Content Management: Maintain accurate, locally relevant product and campaign content and site/app layouts
- Post-Sales Operations & Customer Care: Liaise with Fulfilment Operations and Customer Service teams to deliver on-time orders and speedy issue resolution
About You
We are looking for an experienced e-commerce or digital operations specialist with hands-on experience in managing app and web platforms. The ideal candidate will have a strong understanding of Agile, JIRA/Confluence, UAT scripts, and basic Excel for commercial tracking. Familiarity with HTML/CSS is an advantage. The successful candidate will be able to facilitate weekly stand-ups, capture actions, and coordinate with outsourced vendors against SLAs. A working knowledge of Singapore e-commerce, payments, fulfilment, and H&B category dynamics is essential. Finally, we need someone who can work under pressure and meet tight deadlines.
What We Offer
We offer a competitive salary, opportunities for growth and development, and a dynamic work environment. If you are a motivated and results-driven individual who is passionate about e-commerce, we encourage you to apply.
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