Senior Guest Services Coordinator

4 weeks ago


Singapur, Singapore Mandai Wildlife Group Full time

Mandai Wildlife Group is a prominent organization overseeing Mandai Wildlife Reserve, a distinctive wildlife and nature destination in Singapore. The group is currently engaged in an exciting revitalization initiative at the reserve, merging five wildlife parks with nature-centric experiences and an eco-friendly resort.

Position Overview:

  • Oversee daily operations to ensure exceptional guest service quality
  • Develop and implement strategies to improve guest satisfaction
  • Address and resolve guest inquiries and concerns
  • Inspire and supervise part-time personnel
  • Facilitate training sessions for part-time staff
  • Support park safety and wildlife-human interaction management efforts

Qualifications:

  • 1-3 years of experience in the hospitality or tourism sector
  • Prior customer service experience is advantageous
  • Strong communication abilities
  • Outgoing and confident demeanor
  • Availability on weekends and holidays


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