Senior Guest Services Coordinator
4 weeks ago
Mandai Wildlife Group is a prominent organization overseeing Mandai Wildlife Reserve, a distinctive wildlife and nature destination in Singapore. The group is currently engaged in an exciting revitalization initiative at the reserve, merging five wildlife parks with nature-centric experiences and an eco-friendly resort.
Position Overview:
- Oversee daily operations to ensure exceptional guest service quality
- Develop and implement strategies to improve guest satisfaction
- Address and resolve guest inquiries and concerns
- Inspire and supervise part-time personnel
- Facilitate training sessions for part-time staff
- Support park safety and wildlife-human interaction management efforts
Qualifications:
- 1-3 years of experience in the hospitality or tourism sector
- Prior customer service experience is advantageous
- Strong communication abilities
- Outgoing and confident demeanor
- Availability on weekends and holidays
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