Customer Relations Coordinator

7 days ago


Singapore JACKLY ENGINEERING PTE LTD Full time
Job Summary

We are seeking a skilled Customer Relations Officer to join our team at JACKLY ENGINEERING PTE LTD. As a key member of our facility management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.

About the Role

The successful candidate will have a strong background in customer relations and experience in managing fault reports, communicating with maintenance contractors, and ensuring timely completion of repairs or servicing. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Manage fault reports through the hotline and redirect them to relevant maintenance contractors.
  • Accurately log-in and update fault reports into the MMS (Maintenance Mate System).
  • Ensure the completion of repair or servicing within Key Performance Indicators (KPIs).
  • Receive, process, and follow up on events and logistics requests.
What We Offer

As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.



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