Regional Manager Cargo Compliance

4 weeks ago


Singapur, Singapore Qatar Duty Free Full time
Regional Manager Cargo Compliance

We are seeking a highly skilled and experienced Regional Manager Cargo Compliance to join our team in Singapore. The successful candidate will be responsible for developing, implementing, and monitoring safety, security, and operational compliance with regulatory and company standards for staff, stakeholders, and suppliers.

Key Responsibilities:
  • Drive quality assurance and improvements in the region in line with guidelines defined by Cargo HQ Operations management regarding compliance with regulations, standards, and company procedures associated with cargo and ground and handling operations, including dangerous goods, security, and safety.
  • Implement new strategies with Cargo Operations HQ to improve the safety and quality culture continuously.
  • Regional responsibility for facilitating quality assurance, safety, security, dangerous goods, and compliance matters in the region with an emphasis on safe and secure operations in compliance with QR policies and service levels, industry best practices, IATA standards, and regulatory requirements.
  • Monitor the region's cargo and ground handling operation continuously through audits, self-inspection, safety performance indicators, and other compliance reports and recommend improvements.
  • Liaise with all regional leaders and staff in the region and the HQ to ensure constant dialogue on compliance challenges and opportunities with cargo operations.
  • Develop, review, approve, and implement local operating procedures (LOPs) as required, in compliance with Cargo HQ's policies and procedures, to ensure smooth and safe cargo operations compliance in the region.
  • Conduct occurrence investigations and risk assessments, provide advice, and facilitate risk-based decisions to ensure safe and compliant operations.
  • Perform station assessments according to agreed requirements and as necessitated by events in the region or network. Assessments will include reviews of ground handlers, internal staff, and process assessments. Identification of common findings and implementation of standard practices across the region, along with network recommendations as required.
  • Identify hazards in cargo operations. Establish and manage risk assessments using the operational management approach of stations and regions. Ensure consistent assessment of risks and continued mitigation to improve.
  • Oversee the effective implementation of emergency response procedures in the region by conducting exercises in liaison with the cargo headquarters, ensuring that areas of improvement are adequately addressed.
  • Conduct regular meetings with internal and external parties addressing safety, security, quality assurance, dangerous goods, and compliance matters to ensure raising awareness on key issues and fostering actions for improvement of current standards.
  • In coordination with the cargo training administration team, conduct training reviews for external parties to ensure they comply with QR cargo training requirements and report any non-compliance.
  • Provide management with performance reports that cover trends, issues, and escalations needed to track safety, security, quality assurance, dangerous goods, and compliance matters in the region.
Requirements:
  • Bachelor's degree or equivalent with minimum 6 years of job-related experience.
  • Experience working with audits, inspections, investigations, root cause analysis.
  • Airline ground handling/cargo knowledge and experience.
  • Auditor Training.
  • Safety Management System qualification or experience.
  • Command of the English language and communication skills.
  • Good interpersonal skills.
  • SGHA knowledge and understanding.
  • Analytical skills.
  • Teamwork.
  • Detailed oriented.
  • Knowledge of Quality Assurance and Quality Management System.
  • Managerial skills – Leadership, ability to delegate work and set clear direction managing workflows.
  • Strong mentoring and coaching skills.
  • Ability to train and develop subordinate's skills.
  • Ability to foster teamwork among team members.

You must have the legal rights to live and work in Singapore to be considered for this role.



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