Data Center Operations Manager

2 weeks ago


Singapore Applicable Limited Full time
Job Description:

The role of the DC Service Operations Engineer is crucial in ensuring seamless and consistent service delivery to our customers. As a key member of our team, you will be responsible for collaborating with Data Center Management and staff to provide operational service support that meets and exceeds customer expectations.

This includes proactively managing engineering and facilities practices for maintenance, vendor relations, incident and problem management, capacity forecasting, monitoring, and reporting.

You will lead the DC Ops team according to defined scope of services and statements of work, demonstrating strong experience in providing operational support to co-location customers.

Your primary goal is to ensure continuous and effective services are provided based on contract terms and conditions.

To achieve this, you will implement customer satisfaction programs to reduce cycle time, eliminate defects, and improve time to delivery.

The ideal candidate will have a Diploma/Degree in a related discipline and a minimum of 3-5 years of relevant experience.

In-depth knowledge of Data Center mission-critical operations and environment management is essential, as well as enthusiasm for continuously improving operations' efficiencies and services to customers.



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