Data Center Operations Manager

18 hours ago

Singapore Amazon Asia-Pacific Resources Full time

Minimum 5 years of people management experience with direct reports as their performance manager.
- Knowledge of server hardware maintenance/troubleshooting across multiple server vendors.
- In-depth knowledge of Linux/Unix, Network and Storage systems.
- In-depth knowledge and experience of change / incident management.
- Solid data mining / analysis skill.
- High literacy in security and customer data protection.
- Solid communication skill set (decision making, confrontation management, commitment, coaching the team).
- Fluent English verbal and written proficiency.
- Project Management skill.

Core Responsibilities
- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
- Ensuring effective and efficient management of day to day 24x7 Datacenter Operations.
- Manage/Improve the workflows and throughput for data Centers Operations.
- Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
- Play a key part in innovation and driving automation within Data Center Operations.
- Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
- Management of large scale events in the Datacenter(s).
- Part of an on-call rotation for Datacenter Issue escalations.
- Vendor management/monitoring vendor performance.
- Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
- Knowledge and / or experience of Power, Cooling & Facilities Engineering inside a data center.
- Knowledge and / or experience of logistics.
- Knowledge and / or experience of physical - IT security.
- Experience with capacity planning, preferably at a server and data center level.
- Experience with major Networking manufacturer equipment in an enterprise environment.
- Data Center related certification - CDCP/S/E, CDCMP/TP.
- Linux/UNIX certification and/or administration experience
- Network certification - CCENT/CCNA, Network+
- Storage systems experience

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