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Customer Experience Enhancement Specialist

3 weeks ago

Singapore beBeeCustomer Full time $80,000 - $120,000

Customer Experience Enhancement Specialist Role


Job Description:

This position focuses on driving customer satisfaction and internal process improvements.


Key responsibilities include:

  • Developing and implementing customer surveys to identify areas for improvement.
  • Liaising with suppliers to understand their concerns and devise strategies for enhancement.
  • Collaborating with the quality department to implement quality checks before dispatching goods.
  • Providing training to customer service representatives in order management.
  • Maintaining regular communication with key customers through scheduled calls.

Required Skills and Qualifications:

To succeed in this role, you should possess:

  • A Bachelor's degree in business administration or a related field.
  • Prior experience in customer experience or a similar role.
  • Strong interpersonal and communication skills.
  • Excellent analytical and problem-solving abilities.

We are seeking an individual with a passion for enhancing customer experiences and a customer-first mindset.