Customer Experience Specialist

5 days ago

Singapore beBeeCustomer Full time $40,000 - $60,000

Job Title:

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We are seeking a Customer Experience Specialist to provide exceptional service standards and ensure accuracy and compliance for all customer requests. As the first point of contact, you will be responsible for delivering consistent and positive customer experiences.

This role involves educating customers on digital tools, handling appeals and feedback, and identifying process improvements to enhance the overall customer experience.

The ideal candidate will have a passion for delivering customer-centric service, excellent communication skills, and strong attention to detail. You will be required to work effectively under pressure and as part of a dynamic team that is committed to excellence in customer service.

Key Responsibilities:

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  • Provide consistent and positive customer experiences">
  • Educate customers on digital tools">
  • Handle and manage appeals, feedback, and first-level escalations">
  • Identify process improvements to enhance customer experiences">
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Requirements:

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  • Diploma or degree in any field">
  • Minimum 2 years of experience in customer service">
  • Excellent communication skills">
  • Strong attention to detail and problem-solving skills">
  • Resilient and able to work effectively under pressure">
  • Team player with high level of commitment and flexibility">

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