Helping Businesses Achieve Operational Excellence
2 weeks ago
Job Description:
">As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences by empowering customers to achieve the value and impact of their investments.
">You will work closely with our customers across various industries, providing courteous, efficient, and professional technical support via phone and email.
">Your responsibilities will include troubleshooting intermediate to complex problems, recommending appropriate actions, and managing competing priorities.
">Additionally, you will escalate issues and work directly with our Research and Development team to resolve complex support problems.
">Update case documentation, manage customer expectations, and contribute to knowledge base articles.
">Required Skills and Qualifications:
">To excel in this role, you should have 5+ years of experience supporting software products, preferably in a Smart Reporting and Helix ITSM environment.
">Strong verbal and written communication skills in English are essential, along with the ability to interpret and answer complex technical questions.
">Highly motivated, independent, flexible, and possess strong team-directed abilities.
">Benefits:
">Attractive compensation package that includes more than just a salary.
">Country-specific benefits to ensure fair and equitable pay.
">Returnship program designed for candidates looking to re-enter the workforce.
">Others:
">Join a global team of over 6000 brilliant minds and contribute to fostering a diverse and inclusive work environment.
"]},-
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