
Achieve Operational Excellence
1 week ago
Operational Excellence Manager
This leadership position involves overseeing the day-to-day operations of food and beverage outlets to achieve optimal performance, customer satisfaction, and efficiency. Strategic planning, roster management, and collaboration with cross-functional teams are key aspects of this role.
- Key Responsibilities:
- Manage daily operations across multiple F&B outlets to optimize performance and customer satisfaction.
- Develop and implement strategic plans to enhance operational efficiency and minimize labor costs.
- Lead a team by fostering a collaborative culture, upholding company values and policies while promoting employee engagement and development.
- Collaborate with internal stakeholders to align operational strategies and objectives.
- Monitor key performance indicators (KPIs), conduct regular audits, and drive continuous improvement initiatives.
- Ensure full compliance with regulatory standards, including food safety and hygiene regulations.
- Identify potential F&B tenants for available commercial spaces.
- Coordinate with internal stakeholders on lease agreements and spatial planning.
- Cultivate a tenant mix that aligns with our brand identity and supports long-term commercial success.
Requirements:
- Minimum Diploma or Degree in any discipline, preferably in Business, Hospitality, or a related field.
- Minimum 5 years of relevant experience in a managerial operations role within the F&B industry.
- Proven track record in overseeing multiple outlets and delivering operational excellence.
- Strong leadership qualities with excellent communication, interpersonal, and decision-making skills.
- Firm yet approachable, capable of upholding standards while fostering a positive and cooperative team environment.
- Proficient in Microsoft Excel, email, and other MS Office applications.
- Bilingual in English and Chinese to communicate effectively with Chinese-speaking team members.
- Willingness to work extended hours, including weekends and public holidays, in line with business needs.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals.
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