
Senior Executive for Claims and Reinsurance
2 days ago
Job Title: Associate Director, Client Services
Key Responsibilities:- Lead and manage the Service Advocacy functions for our Treaty Clients domiciled in Asia including day-to-day issues and matters, defining and implementing effective solutions in a timely manner.
- Ensure technical accounts and claims are processed, monitored, collected, and settled as per contract term and procedures. Regular updates to be provided to stakeholders as necessary.
- Support claims negotiation and settlement of claims.
- Support carrier meeting for matters relating to Client Services.
- Proactively monitor outstanding balances together with Credit Control team, identify factors that might impact collections and establish solutions.
- Identify market trends and insights essential to better decision making of internal and external stakeholders.
- Generation of management reporting and presentation of data driven insights relating to Client Services functions.
- Proactive Leadership - ability to mentor, coach, motivate and inspire.
- Actively engage with the various teams onshore and offshore within Client Services and cultivate one team mindset.
- Develops own and the team's expertise to effectively meet stakeholder needs by problem solving distinctive solutions.
- 8+ years' experience leading teams in reinsurance / insurance technical accounting or claims space.
- Strong understanding of reinsurance contracts relating to technical accounting & claims matters.
- Excellent verbal and written communication skills in English with ability to communicate complex concepts in a simple and effective way.
- Strong presentation skills to both external and internal stakeholders, leading meetings, defining objectives, and delivering service level agreements.
- Strong influencing and negotiating skills.
- Experience managing internal and external stakeholder: ability to maintain positive, professional relationships with multiple stakeholders across numerous territories.
- People management and leadership skills.
- Ability to travel when required.
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