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Technical Support Specialist

2 months ago

Singapur, Singapore DSM Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at DSM. As a Technical Support Specialist, you will play a critical role in providing exceptional technical support to our valued customers, sales teams, and customer service groups.

Key Responsibilities
  • Provide technical support to customers, sales staff, and customer service groups, including on-site visits and troubleshooting sessions.
  • Develop new application protocols for specific product needs, ensuring rigorous validation and documentation of results.
  • Develop and present technical presentations at industry meetings, seminars, and webinars, showcasing expertise in chemistry, lab techniques, and software applications.
  • Administer product training programs, support R&D initiatives, and drive international technical publications and key opinion leader relationships.
  • Travel extensively across Asia, providing technical support and training to customers and internal teams.
  • Collaborate with cross-functional teams to develop and implement technical solutions, ensuring alignment with business objectives.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve technical support and product development.
Requirements
  • Bachelor's degree in a related field, such as chemistry, biology, or a related science.
  • 1-2 years of experience in a technical support or related role, preferably in a laboratory or research setting.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Strong written and verbal communication skills, with the ability to present technical information to diverse audiences.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and business results.
About DSM

DSM is a leading global life sciences and materials sciences company, with a rich history of innovation and a commitment to sustainability. We are dedicated to creating value for our customers, employees, and shareholders, while making a positive impact on the world around us.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and perspectives, and are proud to be an employer of choice for people with disabilities.