Learner Experience Coordinator
4 days ago
The role of a Student Services Manager is multifaceted, encompassing the oversight of learner experiences, management of administrative functions, and ensuring the seamless operation of student services.
Key Responsibilities:- Lead the entire learner lifecycle, guaranteeing a positive and cohesive experience.
- Develop and implement strategies to enhance learner satisfaction and meet quality standards.
- Foster relationships with government bodies and stakeholders, representing organizational interests.
- Oversee operational and administrative aspects of student services, including enrolment records, attendance records, scheduling, course registrations, finance, and accounting records.
- Ensure efficient administration of learner communication, including requests, feedback, complaints, and appeals.
- Review systems and processes for course administration and conduct regular interval reviews for improvement.
- Lead career advisory teams to provide learners with career guidance, industry insights, and personalized development plans.
- Nurture relationships with industry partners, employers, and alumni to create internship, apprenticeship, and job placement opportunities.
Requirements
A Bachelor's degree in education or a related field, 5+ years of experience in student services, and strong knowledge of operations and best practices are required.
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